Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of the original purchase date. The item must be unused, in its original condition, and with all tags and packaging intact. Click here fore more information.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website and view the status of your order and track its progress.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on your location. During the checkout process, you will be able to see if we ship to your country and the associated shipping costs.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
Q: Can I cancel or modify my order?
A: Please be noticed that orders only can be cancelled or modified within 24 hours after being placed. If you want to modify or cancel your order, please contact us to send your request, our customer support team is willing to support you.
Q: How do I determine the right backpack size for me?
A: Selecting the right backpack size is crucial for a comfortable fit. We provide detailed product descriptions and specifications for each backpack, including dimensions and capacity. Additionally, you can refer to our sizing guides and backpack fitting tips available on our website. If you still have questions or need further assistance, our knowledgeable staff is here to help. Feel free to reach out to us, and we’ll guide you in choosing the right size.
Q: Are your backpacks waterproof?
A: While some of our backpacks have water-resistant features, not all are fully waterproof. We clearly indicate the water-resistance capabilities of each backpack in the product descriptions. If you require a fully waterproof backpack, we have a selection of waterproof models available. Please check the product specifications or reach out to our customer service team for more information.
Q: Do you offer warranties on your backpacks?
A: Yes, we offer warranties on select backpacks from specific brands. The warranty coverage and duration may vary depending on the brand and model. Please refer to the individual product pages for warranty information. If you have any questions about warranties or need assistance with a warranty claim, please contact our customer service team.
Q: Can I find spare parts or accessories for my backpack?
A: We strive to provide comprehensive support for our customers. Depending on the brand and model of your backpack, we may offer spare parts and accessories. Please check the product page or contact our customer service team to inquire about specific parts or accessories you may need.
If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer service team at [email protected]. We are here to help and ensure that you have a fantastic experience shopping with us.
